Delivery

 

Delivery policy

1.         Introduction

1.1     This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website cherishthememory.co.uk.

1.2     This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. / This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products

.2.       Free delivery

2.1     We offer free standard 2nd class delivery to all mainland UK addresses on all small orders and large letters (including VAT).

2.2     All other orders will be subject to delivery charges as detailed in Section 5.

3.         Geographical limitations

3.1     We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2     At this time we do not deliver products to other countries and territories.

4.         Delivery methods and periods

4.1     The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)      if your delivery address is on the United Kingdom mainland, the typical period for delivery of products 3 to 4 working days; if your order is urgent, please talk to us on 07515 410 493 and we will try to dispatch your order by 1st class post the same working day, this may incur an extra charge.

4.2     If you place your order before 2pm on a working day, these time periods run from the close of business on that day; if you place your order after 2pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3     The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4     We may conduct fraud screening checks on credit cards with Sage Pay before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

 

 

 

5.         Delivery charges

5.1     Delivery charges will be calculated by our website if applicable and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2     Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3     Our delivery charges are as follows:

(a)      in respect of Royal Mail 2nd class signed for, delivery charges will be small parcel up to 2kg £3.90 and medium parcel up to 5kg £5.99

6.         Delivery tracking

6.1     Delivery tracking is available in respect of larger items.

6.2     To track your delivery, enter your order number (which is provided in your order confirmation email) into the delivery service provider's website.

7.         Receipt and signature

7.1     All tracked deliveries must be received in person at the delivery address, and a signature must be provided.

8.         Additional deliveries

8.1     If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9.         Collection

9.1     If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.      Delivery problems

10.1    If you experience any problems with a tracked delivery, please contact us on 07515 410 493 or by email karen@cherishthememory.co.uk

10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)      you provided the wrong address for delivery;

(b)      there is a mistake in the address for delivery that was provided;

(c)      the address for delivery is not reasonably accessible;

(d)      the address for delivery cannot safely be accessed;

(e)      if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)      if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.